Terms & Conditions

Audio Visual Facilities Limited.
Incorporated in England and Wales. Company No. 04114418. VAT No. 109 4242 33.
Registered Office: Galley House, 2nd Floor, Moon Lane, Barnet, Herts. EN5 5YL.
Head Office: Clarendon House, 125 Shenley Road, Borehamwood, Herts. WD6 1AG.
Phone: 0800 023 2081 / 0333 600 1010. Email: info@avfltd.com

Making a purchase

In this agreement, unless the context requires otherwise, the following terms shall have the following meanings:

“Seller” shall mean Audio Visual Facilities Limited.
“Goods” means the Goods or services supplied by Audio Visual Facilities Limited.
“Customer” means the person or company who purchases or agrees to purchase Goods or services from Audio Visual Facilities Limited.

These terms and conditions of sale apply to all Goods supplied by the Seller.
No contract exists between the Customer and the Seller for the sale of any Goods until the Seller has received and accepted the Customer’s order and the Seller has received the required payment (in cleared funds.) Once the Seller does so, there is a binding legal contract between Seller and Customer and any contract is subject to these Terms and Conditions. Any balance of payment due to the Seller under the contract is payable by the Customer on satisfactory completion.

Persons who are not party to these terms shall not have any rights under them.

The Seller reserves the right to decline any order for any reason.

The Seller will comply with all applicable legislation and regulations, including the Data Protection Act 1998.

English law governs these terms and the English courts have exclusive jurisdiction.

The Seller may change these terms and conditions of sale without notice in relation to future sales.

The Customer should always read the Terms and Conditions before placing an order.

Every effort is made to ensure that prices shown on the Seller’s website are accurate. If an error is found the Seller will inform the Customer as soon as possible.

Prices quoted on the website are inclusive of VAT but do not include the cost of delivery, which is quoted for separately during the order process.

The Seller will endeavour to deliver without charge.

Special Offers
All offers are limited in supply and the Seller reserves the right to withdraw these at any time. The Seller cannot be held responsible if a special offer or any product is not available for supply after an order has been placed.

Condition of Products
All products are brand new and delivered as supplied by the Manufacturer unless stated otherwise. In the case of DVD players, when listed specifically as “Multi-region” this can entail a player modification that requires the outer carton to be opened, the software to be updated and the player to be tested. In the case of Blu-ray players, software updates require the outer carton to be opened, the software to be updated and the player to be tested.

The Seller accepts all major debit and credit cards as well as bank transfers.

Payment for Goods shall be due on placement of order. No delivery will occur until the required cleared funds have been received. Only upon receipt of cleared funds will the Seller indicate acceptance of the Customer order. Any balance of payment due to the Seller under the contract is payable by the Customer on satisfactory completion.

Shipping and Handling
The Seller endeavours to deliver all orders without charge. Delivery charges may be made for excessively large or heavy consignments. The Seller prior to order will confirm any charges.

Subject to stock availability the Seller will endeavour to arrange delivery as soon as possible unless there are exceptional or unforeseen circumstances.

Please note these include (without limit):

  • Circumstances beyond our control.
  • Delivery to unoccupied premises.
  • Where damage or theft may occur.

In these circumstances the Seller endeavours to delay delivery of Goods (without jeopardising the Customer’s order) or hold Goods in stock on the Customer’s behalf.

Where the Seller or the Seller’s fulfilment partners deliver products by instalments, each instalment constitutes a separate contract and any defect in any one or more instalments shall not entitle the Customer to repudiate the contract nor to cancel any subsequent instalment.

The Seller or the Seller’s fulfilment partners will not be held liable for any loss or damage suffered by the Customer through reasonable or unavoidable delays in delivery.

Upon receipt of Goods delivered direct from the Seller’s fulfilment partners the Customer may be asked to sign for the Goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If the contents of the delivery are unable to be fully checked by the Customer, the Customer must sign for the Goods as “UNCHECKED.” The Customer must immediately notify the Seller by phone or email of receipt of Goods. Failure to do so may affect any warranty claims made thereafter.

The Goods are at Customer’s risk from time of delivery.
Ownership of the Goods shall not pass from the Seller to the Customer until the Seller has received in full (in cash or cleared funds) all sums due to it in respect of:
The Goods and all other sums, which are or which become due to the Seller from the Customer on any account.

The Seller shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods have not passed from the Seller.

Tax Charges
VAT will be charged at the prevailing rate for all orders shipped within the EU.

Credit Card Security
The Seller reserves the right to make any security checks it deems appropriate to verify the details of the Customer prior to despatch of any Goods. If, for any reason, the Seller is not satisfied with the outcome of security checking procedures, the Customer order will be cancelled.

All new Goods supplied by the Seller are warranted free from defects for twelve months from the date of supply (unless otherwise stated.) This warranty does not affect the Customer’s statutory rights under applicable consumer laws.

This warranty does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Manufacturer, failure to follow the Manufacturer’s instructions, or any alteration or repair carried out without the Manufacturer’s approval.

Goods delivered from the Seller’s fulfilment partner direct to the Customer must be signed for by the Customer as ‘”UNCHECKED’ unless the Customer has been able to fully inspect the Goods. The Customer must immediately notify the Seller by phone or email of receipt of Goods. If Goods supplied to the Customer are damaged on delivery, this must be reported immediately to the Seller by phone and confirmed by email or in writing. Failure to do so may affect any warranty claims made thereafter.

If the Goods supplied to the Customer develop a defect while under warranty or the Customer has any other complaint about the Goods, the Customer should notify the Seller in writing via the email address shown in the Terms and Conditions, as soon as possible but in any event within 7 days of the date the Customer discovered or ought to have discovered the damage, defect or complaint.

All product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the website or made available by the Seller are intended to represent no more than a general illustration of the products and do not constitute a warranty or representation by the Seller that the products will conform with the same. The Customer must refer to the Manufacturer’s specifications or warranty documentation to determine your rights and remedies in this regard.

Limitation of Liability
The entire liability of the Seller and all involved fulfilment partners in contract, tort (including negligence or breach of statutory duty,) misrepresentation and restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the Goods.

Customers Right to Cancellation
Distance Selling Regulations
Under the Consumer Protection (Distance Selling) Regulations 2000 to the extent applicable you have a right to cancel orders for certain products purchased from within a statutory cooling-off period. This is normally 7 working days from the day after the date on which the product in question was delivered.

Please note that this cancellation right does not apply to certain products including (without limit.)

  • Goods that have been customised for the Customer’s use or which clearly have been personalised such as pre-cut or terminated speaker cables or TV’s with customised frames.
  • Custom ordered goods i.e. goods purchased for the Customer that are not stocked by the Seller.
  • Products that have been unsealed or installed or used.
  • Consumable Goods, which by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the Goods.
  • If delivery could not be made due to unoccupied premises.
  • If the Seller is holding Goods on the Customer’s behalf.
  • If the Seller has delayed delivery of Goods as damage or theft may occur.
  • If delivery is delayed due to the Customer.
  • Goods and/or Services that the Seller has started to provide before the end of the 7 working day cancellation period.

In exceptional or unforeseen circumstances the Seller may consider a request from the Customer for cancellation of Goods under contract however if the Seller agrees cancellation, a restocking charge will be applied.

Please provide the Seller with written notice by registered post to Audio Visual Facilities Limited. Clarendon House, 125 Shenley Road, Borehamwood, Hertfordshire, WD6 1AG, or by email to info@avfltd.com in each case within the statutory cooling-off period and giving details of the products ordered, and (where appropriate) the delivery date.

Sellers Right to Cancellation
If for reasons beyond the Seller’s reasonable control, including but not limited to an inability or failure on the part of the Manufacturers or the Seller’s fulfilment partner to supply Goods to the Seller, the Seller is unable to supply the Goods to the Customer, the Seller may cancel the contract at any time before the Goods are delivered by giving notice to the Customer. The Seller shall promptly repay to the Customer any sums paid by the Customer or on the Customer’s behalf under or in relation to the contract. The Seller shall not be liable for any other loss or damage whatever arising from such cancellation.

Defective Products within 30 days
If the Customer believes that Goods have been delivered faulty or damaged, or a fault appears in the first 30 days after delivery the Customer will, in the first instance, contact the Seller’s technical support for assistance in determining the nature of the problem. If the problem cannot be resolved by telephone or email the Goods must be returned for testing prior to repair or exchange providing the following conditions are met:

  • All returned Goods must be authorised by the Seller and a Returns Form (available from the Seller) included with the returned product.
  • Goods should be returned complete (including packaging, cables, manuals, CDs etc., for that product.)
  • Return shipping costs are the Customer’s responsibility unless the item tests faulty as described, in which case, the Seller will refund the Customer’s shipping costs to a maximum value of £20.
  • The Goods are the Customer’s responsibility until signed for by us.

If no fault is present the Seller reserves the right to charge a testing fee and to charge for return carriage.

Defective Products after 30 days
If the Goods develop a fault after 30 days from delivery, the Seller reserves the right to return the product to the Manufacturer for return or replacement. The Customer will, in the first instance, contact the Seller’s technical support for assistance in determining the nature of the problem.

As a Sonos Authorised Dealer, the Seller, will honour the warranty terms specifically applicable to the Sonos product.

Receiving a Refund
Refunds where applicable will be credited to the original purchaser’s method of payment.
The Customer must retain the shipping note until a refund has been received.

Contacting Us
To contact Audio Visual Facilities Limited please call 0800 023 2081, alternatively, you can email us at info@avfltd.com or write to us at Clarendon House, 125 Shenley Road, Borehamwood, Hertfordshire, WD6 1AG United Kingdom.

Use of the Website
The Seller grants a limited right to the use of the website. The right is non-exclusive, revocable, and subject to these terms.

The Seller or its fulfilment partners own the copyright and any other rights in all material on this site. This copyright and any other rights do not extend to graphics that may be publicly available.

Except as part of ordinary use of the website, you may not copy, reproduce, modify, download or use in any form the contents of the website without first obtaining permission from the Seller.

Data Protection and Privacy
The Seller does not disclose Customer’s information to third parties other than when order details are processed as part of the order fulfilment. The Seller will not be liable for unauthorised access to information supplied by the Customer.

Effects of Legislation
None of the above affects the Customer’s statutory rights under applicable consumer laws. Where the above conflicts with any overriding legislation, the overriding legislation shall be applied. If one aspect of this contract is found to be non-enforceable that shall not affect any other aspect of this contract.

Our Rights
You may download, copy, transmit or otherwise use the contents of this website only for your own personal and non-commercial use, and solely for the purpose of deciding whether or not to purchase products or services from Audio Visual Facilities Limited. All other uses of the material or content is strictly prohibited, as is the creation of a link to this website without our prior written consent. You may not take any action that might inhibit the use or enjoyment of this website by any other party.