Terms & Conditions
Audio Visual Facilities Limited.
Incorporated in England and Wales. Company No. 04114418. VAT No. 109 4242 33.
Registered Office: Galley House, 2nd Floor, Moon Lane, Barnet, Herts. EN5 5YL.
Head Office: Clarendon House, 125 Shenley Road, Borehamwood, Herts. WD6 1AG.
Phone: 0800 023 2081 / 0333 600 1010. Email: info@avfltd.com
Making a purchase
Definitions
In this agreement, unless the context requires otherwise, the following terms
shall have the following meanings:
“Seller” shall mean Audio Visual Facilities Limited.
“Goods” means the Goods or services supplied by Audio Visual Facilities Limited.
“Customer” means the person or company who purchases or agrees to purchase Goods
or services from Audio Visual Facilities Limited.
General
These terms and conditions of sale apply to all Goods supplied by the Seller.
No contract exists between the Customer and the Seller for the sale of any Goods
until the Seller has received and accepted the Customer’s order and the Seller
has received the required payment (in cleared funds.) Once the Seller does so,
there is a binding legal contract between Seller and Customer and any contract
is subject to these Terms and Conditions. Any balance of payment due to the
Seller under the contract is payable by the Customer on satisfactory completion.
Persons who are not party to these terms shall not have any rights under them.
The Seller reserves the right to decline any order for any reason.
The Seller will comply with all applicable legislation and regulations,
including the Data Protection Act 1998.
English law governs these terms and the English courts have exclusive
jurisdiction.
The Seller may change these terms and conditions of sale without notice in
relation to future sales.
The Customer should always read the Terms and Conditions before placing an
order.
Prices
Every effort is made to ensure that prices shown on the Seller’s website are
accurate. If an error is found the Seller will inform the Customer as soon as
possible.
Prices quoted on the website are inclusive of VAT but do not include the cost of
delivery, which is quoted for separately during the order process.
The Seller will endeavour to deliver without charge.
Special Offers
All offers are limited in supply and the Seller reserves the right to withdraw
these at any time. The Seller cannot be held responsible if a special offer or
any product is not available for supply after an order has been placed.
Condition of Products
All products are brand new and delivered as supplied by the Manufacturer unless
stated otherwise. In the case of DVD players, when listed specifically as
“Multi-region” this can entail a player modification that requires the outer
carton to be opened, the software to be updated and the player to be tested. In
the case of Blu-ray players, software updates require the outer carton to be
opened, the software to be updated and the player to be tested.
Payment
The Seller accepts all major debit and credit cards as well as bank transfers.
Payment for Goods shall be due on placement of order. No delivery will occur
until the required cleared funds have been received. Only upon receipt of
cleared funds will the Seller indicate acceptance of the Customer order. Any
balance of payment due to the Seller under the contract is payable by the
Customer on satisfactory completion.
Shipping and Handling
The Seller endeavours to deliver all orders without charge. Delivery charges may
be made for excessively large or heavy consignments. The Seller prior to order
will confirm any charges.
Delivery
Subject to stock availability the Seller will endeavour to arrange delivery as
soon as possible unless there are exceptional or unforeseen circumstances.
Please note these include (without limit):
• Circumstances beyond our control.
• Delivery to unoccupied premises.
• Where damage or theft may occur.
In these circumstances the Seller endeavours to delay delivery of Goods (without
jeopardising the Customer’s order) or hold Goods in stock on the Customer’s
behalf.
Where the Seller or the Seller’s fulfilment partners deliver products by
instalments, each instalment constitutes a separate contract and any defect in
any one or more instalments shall not entitle the Customer to repudiate the
contract nor to cancel any subsequent instalment.
The Seller or the Seller’s fulfilment partners will not be held liable for any
loss or damage suffered by the Customer through reasonable or unavoidable delays
in delivery.
Upon receipt of Goods delivered direct from the Seller’s fulfilment partners the
Customer may be asked to sign for the Goods received in good condition. If the
package does not appear to be in good condition then please refuse the delivery.
If the contents of the delivery are unable to be fully checked by the Customer,
the Customer must sign for the Goods as “UNCHECKED.” The Customer must
immediately notify the Seller by phone or email of receipt of Goods. Failure to
do so may affect any warranty claims made thereafter.
Risk/Title
The Goods are at Customer’s risk from time of delivery.
Ownership of the Goods shall not pass from the Seller to the Customer until the
Seller has received in full (in cash or cleared funds) all sums due to it in
respect of:
The Goods and all other sums, which are or which become due to the Seller from
the Customer on any account.
The Seller shall be entitled to recover payment for the Goods notwithstanding
that ownership of any of the Goods have not passed from the Seller.
Tax Charges
VAT will be charged at the prevailing rate for all orders shipped within the EU.
Credit Card Security
The Seller reserves the right to make any security checks it deems appropriate
to verify the details of the Customer prior to despatch of any Goods. If, for
any reason, the Seller is not satisfied with the outcome of security checking
procedures, the Customer order will be cancelled.
Warranty
All new Goods supplied by the Seller are warranted free from defects for twelve
months from the date of supply (unless otherwise stated.) This warranty does not
affect the Customer’s statutory rights under applicable consumer laws.
This warranty does not apply to any defect in the Goods arising from fair wear
and tear, wilful damage, accident, negligence by you or any third party, use
otherwise than as recommended by the Manufacturer, failure to follow the
Manufacturer’s instructions, or any alteration or repair carried out without the
Manufacturer’s approval.
Goods delivered from the Seller’s fulfilment partner direct to the Customer must
be signed for by the Customer as ‘”UNCHECKED’ unless the Customer has been able
to fully inspect the Goods. The Customer must immediately notify the Seller by
phone or email of receipt of Goods. If Goods supplied to the Customer are
damaged on delivery, this must be reported immediately to the Seller by phone
and confirmed by email or in writing. Failure to do so may affect any warranty
claims made thereafter.
If the Goods supplied to the Customer develop a defect while under warranty or
the Customer has any other complaint about the Goods, the Customer should notify
the Seller in writing via the email address shown in the Terms and Conditions,
as soon as possible but in any event within 7 days of the date the Customer
discovered or ought to have discovered the damage, defect or complaint.
All product specifications, illustrations, drawings, particulars, dimensions,
performance data and other information on the website or made available by the
Seller are intended to represent no more than a general illustration of the
products and do not constitute a warranty or representation by the Seller that
the products will conform with the same. The Customer must refer to the
Manufacturer’s specifications or warranty documentation to determine your rights
and remedies in this regard.
Limitation of Liability
The entire liability of the Seller and all involved fulfilment partners in
contract, tort (including negligence or breach of statutory duty,)
misrepresentation and restitution or otherwise, arising in connection with the
performance or contemplated performance of this agreement shall be limited to
the price paid for the Goods.
Customers Right to Cancellation
Distance Selling Regulations
Under the Consumer Protection (Distance Selling) Regulations 2000 to the extent
applicable you have a right to cancel orders for certain products purchased from
within a statutory cooling-off period. This is normally 7 working days from the
day after the date on which the product in question was delivered.
Please note that this cancellation right does not apply to certain products
including (without limit.)
• Goods that have been customised for the Customer’s use or which clearly have
been personalised such as pre-cut or terminated speaker cables or TV’s with
customised frames.
• Products that have been unsealed or installed or used.
• Consumable Goods, which by their nature, cannot be returned, save where a
fault is discovered which could not have been discovered otherwise than by
unsealing the Goods.
• If delivery could not be made due to unoccupied premises.
• If the Seller is holding Goods on the Customer’s behalf.
• If the Seller has delayed delivery of Goods as damage or theft may occur.
• If delivery is delayed due to the Customer.
• Goods and/or Services that the Seller has started to provide before the end of
the 7 working day cancellation period.
In exceptional or unforeseen circumstances the Seller may consider a request
from the Customer for cancellation of Goods under contract however if the Seller
agrees cancellation, a restocking charge will be applied.
Please provide the Seller with written notice by registered post to Audio Visual
Facilities Limited. Clarendon House, 125 Shenley Road, Borehamwood,
Hertfordshire, WD6 1AG, or by email to info@avfltd.com in each case within the
statutory cooling-off period and giving details of the products ordered, and
(where appropriate) the delivery date.
Sellers Right to Cancellation
If for reasons beyond the Seller’s reasonable control, including but not limited
to an inability or failure on the part of the Manufacturers or the Seller’s
fulfilment partner to supply Goods to the Seller, the Seller is unable to supply
the Goods to the Customer, the Seller may cancel the contract at any time before
the Goods are delivered by giving notice to the Customer. The Seller shall
promptly repay to the Customer any sums paid by the Customer or on the
Customer’s behalf under or in relation to the contract. The Seller shall not be
liable for any other loss or damage whatever arising from such cancellation.
Defective Products within 30 days
If the Customer believes that Goods have been delivered faulty or damaged, or a
fault appears in the first 30 days after delivery the Customer will, in the
first instance, contact the Seller’s technical support for assistance in
determining the nature of the problem. If the problem cannot be resolved by
telephone or email the Goods must be returned for testing prior to repair or
exchange providing the following conditions are met:
• All returned Goods must be authorised by the Seller and a Returns Form
(available from the Seller) included with the returned product.
• Goods should be returned complete (including packaging, cables, manuals, CDs
etc., for that product.)
• Return shipping costs are the Customer’s responsibility unless the item tests
faulty as described, in which case, the Seller will refund the Customer’s
shipping costs to a maximum value of £20.
• The Goods are the Customer’s responsibility until signed for by us.
If no fault is present the Seller reserves the right to charge a testing fee and
to charge for return carriage.
Defective Products after 30 days
If the Goods develop a fault after 30 days from delivery, the Seller reserves
the right to return the product to the Manufacturer for return or replacement.
The Customer will, in the first instance, contact the Seller’s technical support
for assistance in determining the nature of the problem.
As a Sonos Authorised Dealer, the Seller, will honour the warranty terms
specifically applicable to the Sonos product.
Receiving a Refund
Refunds where applicable will be credited to the original purchaser’s method of
payment.
The Customer must retain the shipping note until a refund has been received.
Contacting Us
To contact Audio Visual Facilities Limited please call 0800 023 2081,
alternatively you can email us at info@avfltd.com or write to us at Clarendon
House, 125 Shenley Road, Borehamwood, Hertfordshire, WD6 1AG United Kingdom.
Use of the Website
The Seller grants a limited right to the use of the website. The right is
non-exclusive, revocable, and subject to these terms.
The Seller or its fulfilment partners own the copyright and any other rights in
all material on this site. This copyright and any other rights do not extend to
graphics that may be publicly available.
Except as part of ordinary use of the website, you may not copy, reproduce,
modify, download or use in any form the contents of the website without first
obtaining permission from the Seller.
Data Protection and Privacy
The Seller does not disclose Customer’s information to third parties other than
when order details are processed as part of the order fulfilment. The Seller
will not be liable for unauthorised access to information supplied by the
Customer.
Effects of Legislation
None of the above affects the Customer’s statutory rights under applicable
consumer laws. Where the above conflicts with any overriding legislation, the
overriding legislation shall be applied. If one aspect of this contract is found
to be non-enforceable that shall not affect any other aspect of this contract.
Our Rights
You may download, copy, transmit or otherwise use the contents of this website
only for your own personal and non-commercial use, and solely for the purpose of
deciding whether or not to purchase products or services from Audio Visual
Facilities Limited. All other uses of the material or content is strictly
prohibited, as is the creation of a link to this website without our prior
written consent. You may not take any action that might inhibit the use or
enjoyment of this website by any other party.
©Copyright 2011 Audio Visual Facilities Limited.
Head Office: Clarendon House, 125 Shenley Road, Borehamwood, Herts WD6 1AG.
Incorporated in England and Wales. Company No. 04114418. VAT No. 109
4242 33
Registered Office: Galley House, 2nd Floor, Moon Lane, Barnet, Hertfordshire,
EN5 5YL.
Tel: 0800 023 2081 | Sitemap xml, html, urllist, SEO
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